We want to make customers feel secure and reassured in the payment process. There are various ways in which you can pay for products on our website. You can payviayour Amazon account, via a PayPal account or you can also pay directly with a debit or credit card.
If you wish to pay using your Amazon or PayPal account, click checkout, follow the instructions, and you will be able to login to Amazon or PayPal at the payment stage.
If you want to pay using your debit or credit card, the payment can either be:
1) Processed by PayPal by signing in as a guest (you do not need a PayPal account for this)
2) Through our website directly.
If you want to choose the first option (with PayPal), click 'my cart', then PayPal checkout, and then instead of logging in, click checkout as a guest. This step can also be completed at the payment stage of our checkout.
If you wish to pay directly to Mango Tree Knobs, simply click checkout, and then choose 'credit card' at the payment stage. Read on for information on the security of our payment process (when you pay directly to Mango Tree Knobs using a debit or credit card).
Our website is powered by Shopify, who process payments on our behalf when you pay directly to Mango Tree Knobs using a debit or credit card. Shopify is certified Level 1 PCI DSS compliant. This extends to all online stores powered by Shopify (so that includes us at Mango Tree Knobs!). If you would like further information on the security of paying directly via debit or credit card, please read on.
The following information is taken from Shopfiy's website, which you can find by clicking here. Any references to 'we' in the following information in quotation marks refers to Shopify, not Mango Tree Knobs.
'The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
If you want to sell online and accept payments from Visa, MasterCard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant.
Shopify meets all 6 categories of PCI standards:
1) Maintain a Secure Network
2) Protect Cardholder Data
3) Maintain a Vulnerability Management Program
4) Implement Strong Access Control Measures
5) Regularly Monitor and Test Networks
6) Maintain an Information Security Policy
We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.
Shopify is certified PCI compliant in the following documents:
You are able to return / exchange goods up to 30 days from when you received them. You will be responsible for the Goods until we receive them.
Occasionally, the Goods that we send may need to be returned. This can occur if the actual Goods are damaged or do not correspond with the Goods ordered. If you receive Goods which do not match those that you ordered, please contact us within 48 hours to arrange a return. Goods must be returned in their original condition. You will be able to request a replacement or full refund. mangotreeknobs.com will take responsibility for shipping costs when the received Goods are incorrect.
If you receive Goods which are damaged, please contact us within 48 hours to arrange a return. You will be able to request a replacement or full refund. mangotreeknobs.com will take responsibility for shipping costs when the received Goods are damaged.
We ask that all returns are sent via a recorded delivery service or that you obtain a certificate of posting which are available at the Royal Mail Post Offices free of charge.
We are incredibly sorry if you have received incorrect or damaged goods. Please e-mail us at firstname.lastname@example.org . We will attend to the situation immediately, and you should expect a reply within 24 hours.
Yes. If you change your mind and want to return the items for a refund or exchange you will pay the return postage costs. If the items are faulty, damaged or incorrect we will reimburse your return postage fees.
The threads can vary, usually between 28mm and 38mm, this is the space after allowing for washers and fixing nuts so as long as the thickness of the drawer is 38mm or less that should be fine. Please email us if you require a certain length so we can check them for you.